Privacy Policy

This Privacy Policy explains how PalaCoach UK (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and any information needed to process your orders. We may also collect additional details if you contact us for customer support.

In this policy, “Personal Information” refers to any data that can identify an individual directly or indirectly. Below is a breakdown of the types of personal data we collect and why.

Device Information

Examples collected:

  • Web browser version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products viewed

  • Search terms

  • How you interact with the Site

Purpose:

  • To ensure the Site loads correctly

  • To analyze user behavior and improve site performance

Source:

  • Automatically collected through cookies, log files, web beacons, tags, and pixels

Disclosure:

  • Shared with our platform provider, Shopify, for site functionality and analytics

Order Information

Examples collected:

  • Name

  • Billing and shipping addresses

  • Payment details (including credit/debit card numbers)

  • Email address

  • Phone number

Purpose:

  • To fulfill your orders and deliver products

  • To process payments

  • To provide invoices and order confirmations

  • To communicate with you

  • To screen orders for fraud

  • To send product or service updates if you opted in

Source:

  • Collected directly from you via forms or live chat

Disclosure:

  • Shared with Shopify and our payment processors to complete your transaction

Customer Support Information

Examples collected:

  • Any personal information you voluntarily provide during support requests

Purpose:

  • To assist you with order issues or general inquiries

Source:

  • Directly collected through contact forms or live chat

2. Using Personal Information

We use your personal information to:

  • Offer products and services

  • Process and fulfill orders

  • Communicate updates about your order or our store

  • Screen for security and fraud risks

  • Share promotions or product updates (if you've opted in)

3. Cookies

Cookies are small text files stored on your device when you browse our website. They help us:

  • Remember your preferences (like location and login)

  • Understand how visitors use our site

  • Deliver personalized content or ads

  • Improve overall browsing experience

We use various types of cookies:

  • Functional cookies – ensure the site works correctly

  • Performance cookies – track user activity anonymously

  • Advertising cookies – deliver relevant marketing

  • Social media cookies – enable sharing and interaction with third-party platforms

For more details, please refer to your browser’s cookie settings or reach out to our support team.

4. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices.
We recommend reviewing this page regularly to stay informed.

If you have any questions about this Privacy Policy or your data, please contact our support team.